Every order is carefully prepared, inspected, and shipped with the utmost care. We stand behind the quality and purity of every product we deliver.
3-5 business days. Free on orders over $150. Trackable via USPS or UPS.
1-2 business days. Available at checkout for time-sensitive orders.
All peptides ship in insulated packaging with cold packs to maintain stability.
We ship to select international destinations. Contact us for availability and rates.
All orders placed before 2:00 PM PST on business days are processed and shipped the same day. Tracking information is emailed once your order ships.
Due to the sensitive nature of our products and applicable regulatory requirements, all sales are final.
Ever Wellness does not accept returns, issue refunds, or allow order cancellations once an order has been placed, regardless of delivery status.
Exceptions. The above applies to change-of-mind and buyer-error requests. We will always make it right at our own cost if the fault is ours: an order that is never delivered, a parcel that arrives damaged, or a shipment containing the wrong item. In those cases contact support@everewellness.com within 14 days of the delivery date (or of the expected delivery date, where the parcel never arrived) and we will arrange a replacement or a refund. Nothing in this policy limits rights you have under applicable consumer-protection law.
Once a shipment is marked as “Delivered” by the carrier, responsibility for the package transfers to the customer.
Ever Wellness is not responsible for packages that are lost or stolen after delivery, including theft from porches, mailrooms, front desks, lockers, or other delivery locations.
Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.
In the event of a verified Ever Wellness fulfillment or shipping error, such as incorrect items, missing items, or damage incurred during transit prior to delivery, customers must notify Ever Wellness within seven (7) calendar days of the carrier’s delivery date.
This reporting window is firm. Requests submitted outside of this timeframe will be denied without exception.
If your order arrives with a damaged or missing vial, here’s what to do:
Capture a full unboxing video and take photos of the outer packaging, contents, and packing slip.
Send all documentation to support@everwellness.com with your order number within 7 calendar days of delivery.
Once your claim is verified, we'll ship a replacement of the affected items at our discretion.
All claims must include complete and verifiable documentation, including:
Claims submitted without all required documentation will be denied.
Upon confirmation of an eligible shipping or fulfillment error caused by Ever Wellness, we may, at our sole discretion, issue a replacement of the affected items.
Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, or stolen packages.
Chargebacks submitted for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer’s agreement to these Terms.
We are committed to accurate fulfillment and timely shipment of every order. To maintain fairness, prevent abuse, and protect all parties involved, the policies above are strictly enforced. By placing an order with Ever Wellness, you acknowledge and agree to these terms.
If you have questions or concerns about this Privacy Policy, contact us:
support@everewellness.com
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